Find the answers to the most commonly asked questions about outsourcing your companies HR, recruitment or payroll with us here at Konnect Koncepts

HR Related Questions

  • Why should we use an outsourcing provider?
    Outsourcing your HR needs will free up key personnel from the administrative and complex issues of HR administration, therefore allowing you and your employees to focus on what you need to do daily – growing your company.
  • What is KonnectHR?
    Our outsourcing HR model is called KONNECTHR. Your service may differ from others as our solutions are tailored to your HR requirements. It is an agreement with Konnect Koncepts to facilitate one or more of your HR functions.
  • Why should we work with Konnect Koncepts?
    The 3 main advantages of using Konnect Koncepts as your outsourcing HR provider are:
    • Efficiency
    • Lower administration costs
    • Improved processes
    As a business these 3 advantages mean better productivity, morale and increased revenue!. Konnect Koncepts relieves you from the complex HR matters, and by doing so we reduce your overhead. In addition, with our structure, we also provide coverage when required. Outsourcing is also an alternative to doing everything yourself or hiring someone full-time/part-time and taking on more liabilities.
  • How is Konnect Koncepts different to other providers?
    The Konnect team really goes above and beyond to take those extra steps to manage our client’s HR responsibilities. We work alongside our clients, rather than just doing the minimum of what is required to offer regulatory compliance. We act more as a partner to our clients, and because of our structure, we are able to customise solutions for each individual client. Building long lasting relationships with our clients is a top priority for us.
  • Will we be locked into a contract with Konnect Koncepts?
    Our contract offers benefits to both parties, and which can be discontinued at any point with a 30 day written notice. However, we feel that you will be completely satisfied with the service that we provide, and that rather than cancelling we will be involved in a long lasting relationship.
  • Can I choose which services I want Konnect Koncepts to do?
    Our solutions are boutique style solutions that meet your HR requirements and the individual needs of your company. As a client you are able to contract for the services that you explicitly need.
  • So, you’re an HR consultant?
    Part of what we do is consult – YES. But what sets us apart from most consultants is that we actually do the ground work too. We don’t offer just HR advise or guidance and then leave you to try and figure it out or get it done, we handle everything or the parts you need help with.
  • What is the background of the team at Konnect Koncepts? Do they work directly for you?
    Everyone in the Konnect team that you talk to works directly for us. We don’t employ independent contractors to manage your HR requirements for several reasons. It takes time to get to know you, your culture and your people. We’re deeply focused on the quality of expertise you receive from our team. We have our own proven systems and processes that are constantly being updated, to keep you ahead of your competition. Our people get continually trained so we can pass current knowledge onto you.
  • Do we have a dedicated person assigned to us? How does this work?
    You don’t have just one person assigned to you – you have the whole Konnect team supporting your account. This is one of the big things that separates us from hiring employees. The other benefit is that you don’t have the overheads/liabilities that come with employing someone for your HR functions. Depending on the account size, you may have a dedicated contact, however, all members of the team understand and know where your account is currently sitting.
  • Why should I outsource vs hiring someone internal?
    The following table highlights the difference between hiring an internal resource vs outsourcing.
  • How do we start working with Konnect Koncepts?
    You can contact us by completing the online contact form or call 09 392 9868 during office hours.

    Once we have received your enquiry, we will contact you within 24 hours to arrange a meeting to work through your requirements.

Recruitment Related Questions

  • What is KonnectRECRUIT?
    KonnectRECRUIT is our brand name of our outsourced Recruitment solution or our RPO (Recruitment Process Outsourcing). The service is a specialty within recruitment where an external provider acts as a company’s internal recruiment function for a portion or for all of its processes. The recruiter may work virtually or onsite (or both) on a fully outsourced solution.
  • How will an outsourced recruitment solution benefit our company?
    • Scalability and Flexibility This refers to our ability to increase or decrease the number of recruiters we deploy to a client depending on their recruitment volumes. As the recruitment volumes increase, we grow our resources to deploy and vice-versa.
    • Reduced Time to Hire Measured from the date we receive the new role and it has been approved to recruit to the time a candidate accepts a job offer. We typically reduce the time it takes to recruit a new hire by 30% to 50%. Hiring good people faster and reducing down time can substantially help productivity.
    • Cost Reduction The amount of cost reduction will depend on what recruitment solution we have deployed and also the type of recruitment model the client has previously used. If a client has solely relied on recruitment agencies in the past to fill roles, then cost savings can be 30% - 70% range on a cost-per-hire basis. Clients moving from an in-house model to an outsourced model, may not save as much, but they will achieve other benefits.
    • Quality of Hire Konnect Koncepts has proprietary processes and assessment tools that ensure the optimal fit between the role, person, organisational culture. We start by creating a comprehensive job and person brief, we find talent from a wide range of sources (internal, referrals, internet, job-boards, networks, etc), and depending on the client requirements, we also conduct behavioural profiling and reference checks to assess candidate fit and make the offer on behalf of the client.
  • What outsourced recruitment services do you offer?
    Our KonnectRECRUIT model is a complete outsourced solution and it is tailored to your requirements. Some clients may ask that we manage the whole recruitment cycle and others may ask that we do certain touch points of the cycle.
  • Do we as the client retain control of the ultimate selection decision?
    YES – we find and shortlist suitable candidates, but you the client retain control of the hiring decision.
  • What technology do you recommend?
    We are technology agnostic, meaning while we have experience with a range of different technologies, we are not wedded to any one technology platform. We can work with your chosen technology, or we can use our own technology tailored to your needs.
  • How does your team ensure a great candidate experience?
    Creating a great candidate experience is important to us. We understand that finding a new position can be a very stressful undertaking for candidates, and we want to leave them a positive, stress-free impression, regardless of whether they are hired. Throughout the recruitment process, our recruiters are regularly in contact with candidates to retain their interest in the opportunity. Building strong relationships with candidates is key to ensuring that they are excited, educated, and engaged with our clients as employers of choice.
  • What screening do you do?
    Depending on the position and requirements of the role, we offer a variety of pre-employment assessments and checks. For those clients that have our KonnectRECRUIT services with us, certain services may be included.
  • What industries do you specialise in?
    We are a generalist outsource provider. We are happy to recruit any roles across any industry and size business.
  • How will you know what we are looking for?
    Hiring the right fit is also another important measure in our process and to make sure that this happens, we need to understand what makes our clients tick. We make time to come and visit you on site. We want to see the environment, the team and the culture. The more information we take from you, the better we are at finding someone that fits your requirements.
  • We need to recruit internationally – what do we do?
    We have various contacts across the globe and we are happy to organise everything for our clients.
  • How do we sign up for the outsourcing recruitment package?
    You can contact us by completing the online contact form or call 09 392 9868 during office hours.

    Once we have received your enquiry, we will contact you within 24 hours to arrange a meeting to work through your requirements.

Payroll Related Questions

  • What is KonnectPAY?
    KonnectPAY is the brand name of our outsourced payroll solution. Our solutions are tailored to our client requirements. It may include
    • Using current payroll platforms to process payruns
    • Use our partners platform to process payruns
  • We don’t have a payroll platform – Can you help?
    We have partnered with iPayroll, a pioneer in cloud-based payroll solutions in New Zealand. It is simple, easy to set-up and cost-effective.
  • How secure is iPayroll?
    You can have every confidence in iPayroll’s integrity, security, and privacy. Their multiple server locations are monitored 24/4 and their platform is equipped with full disaster recovery capabilities.
  • We want to move from our current payroll provider
    Moving to iPayroll is easy with onsite support directly from our partner. Their highly trained and knowledgeable Implementation Team will set up your employees’ information from any other payroll system into iPayroll. Once completed, then we can commence processing.
  • Can my employees access their payslips?
    iPayroll has a Employee Kiosk App available both in the App Store or Google Play. Employees can:
    • View payslips
    • View leave balances
    • Pay history
    • Timelogs
    • Change details
  • How does KonnectPAY work?
    Firstly we need to establish what service you will need as we can do one of the following methods:
    • Set up iPayroll for you and let you do the processing of the payrun.
    • Set up iPayroll and we can process your payrun
    • Use your current Payroll platform and process your payrun

    If you need the Konnect team to process your payrun, we simply work with your current process to ensure your payrun is completed as per your requirements.
  • What is the benefit of Konnect Koncepts doing our pay?
    We have an experienced team on hand processing payruns for a number of clients.
    Your overheads are reduced by outsourcing instead of internally hiring an employee
    No need to find cover when your internal payroll person is away, as our team of experts are on-hand every day.

  • I have employees in Australia – Can we pay them?
    iPayroll has an Australian Subsidiary called CloudPayroll which operates in the Australian market.

  • How do we sign up for the outsourcing payroll package?
    You can contact us by completing the online contact form or call 09 392 9868 during office hours.
    Once we have received your enquiry, we will contact you within 24 hours to arrange a meeting to work through your requirements.